Frequently Asked Questions

Wilson Trophy Co. is happy to provide our customers FREE GROUND shipping on fully paid orders over $200 in the Contiguous States of America (not including Alaska, Hawaii). See our full shipping policy HERE.

We can work with you on your in-hands date, for sure, but we generally need 10 days to get the order from sales, to graphics and then onto production. Depending on what item you order as well, there could be an additional time and process to get it shipped which largely varies.

We'll definitely do everything we can to try! In most cases, there's an additional rush charge, but call us at 916-927-9733 for more details.

In most cases, no, but that is largely based on the situation and you can view our return policy here.

If you have elected check payment option on your order, we will begin processing your order after we receive the full payment for the order. Alternative payment methods available for immediate processing of your include Visa, Mastercard, American Express and Discover Card Payments. An order is not accepted unless you receive an order acknowledgement from us through e-mail or fax.

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashiers check.

There is also a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.

Absolutely!

JPG or GIF images or other low resolution images converted to a TIFF or BMP and even if the resolution is changed to 300 dpi, are not acceptable if the original image was less than 300 DPI. Simply re-saving a file as a new file type, does not increase the quality of the pixels in the artwork itself. Images from web sites are typically in 72 or 96 DPI. Please contact your company's graphic department to obtain a High Resolution logo, versus using one off your company's web site.

That depends, as we don't offer proofing on every product that we produce, but in cases where an art or setup is involved an art proof is mandatory.

Proofs will be provided by either fax or by e-mail whichever is your preference. It is very important to respond to these proofs as expediously as possible. If you delay responding to a proof, you could very well be extending your delivery date.

Please review all accompanying documents with the proof. You need to fax, email, or call our Graphics Department and inform them that either the proof is good "as is" or note the changes that are required. If you need changes and would like a re-proof that option is available, but you are limited to two revisions per job. 

We can work with you on your in-hands date, for sure, but we generally need 10 days to get the order from sales, to graphics and then onto production. Depending on what item you order as well, there could be an additional time and process to get it shipped which largely varies.

We'll definitely do everything we can to try! In most cases, there's an additional rush charge, but call us at 916-927-9733 for more details.

There is a $35.00 returned check service charge, and/or allowable collection and payment fees as allowed by civil code. We do not accept a personal check or credit card payments to replace a check that has been returned. If a check is returned, the face value of the check, plus the $35.00 returned check fee may be paid by cashiers check.

There is also a $35.00 late payment fee for disputed credit card transactions that will be assessed for all disputed card transactions wherby a customer has not contacted us prior to contacting your bank. If there is an error on a transactions, you should always contact the merchant first as we can resolve the issue quickly, and without the hassle of a dispute. In addition, finance charges at the rate of 1.5% per month will be assessed on all disputed credit card transaction until payment is received in full.